Incidents
Tracking Incidents using Aptible AI is a great way to learn the most common root causes, measure the time it takes to resolve issues, and track the tools and references used to solve them.
You don’t have to start an Incident to ask @aptiblebot
questions—all of the
context, logs, metrics, and tools are available to you at any time as a
Thread.
Starting an Incident
You can start tracking an Incident any time in a conversation by saying something like:
@aptiblebot
start an incident
Example Incident Workflow
You might get an automated Slack alert from an observability tool saying that
your app is experiencing high error rates. Start by asking @aptiblebot
to pull the most recent logs for that app, to provide CPU and memory usage
metrics, custom internal tools or any other data that
might help you understand what is happening.
After reviewing the data, you might determine that customers are being affected
and you would then tell @aptiblebot
to start an Incident.
Automations
Starting an Incident in Aptible AI starts a number of automated processes for you:
Incident Summary
Aptible AI will automatically generate a summary of the Incident, and update it every few minutes while the Incident is active. This summary is available in Slack and in the Dashboard.
Time-to-Resolution
Aptible AI will measure the time is took to resolve the Incident.
Participants
Aptible AI keeps track of the members of your team who participated in resolving the Incident.
Conversation History
Aptible AI keeps a record of the entire conversation history of the Incident, including automated alerts, AI integration and tool calls, and responses made by Aptible AI and your team.
Tools and References
Any documentation, code, previous chat conversations, metrics, dashboards, and any other links referenced by your team or Aptible AI are tracked and available for reporting.
Closing an Incident
When your Incident is resolved, you can close it in an existing chat thread by saying:
@aptiblebot
close incident
Incidents in the Dashboard
Every time an Incident is started, it is tracked in the dashboard under the Incidents tab:
Automated Incident summaries, including time-to-resolution and participants, are available for each Incident:
You can also see the entire conversation history for each Incident, including the tools and references used:
Incident data is used to generate the Insights dashboard.
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