Tracking Incidents using Aptible AI is a great way to learn the most common root causes, measure the time it takes to resolve issues, and track the tools and references used to solve them.

You don’t have to start an Incident to ask @aptiblebot questions—all of the context, logs, metrics, and tools are available to you at any time as a Thread.

Starting an Incident

You can start tracking an Incident any time in a conversation by saying something like:

@aptiblebot start an incident

Example Incident Workflow

You might get an automated Slack alert from an observability tool saying that your app is experiencing high error rates. Start by asking @aptiblebot to pull the most recent logs for that app, to provide CPU and memory usage metrics, custom internal tools or any other data that might help you understand what is happening.

After reviewing the data, you might determine that customers are being affected and you would then tell @aptiblebot to start an Incident.

Automations

Starting an Incident in Aptible AI starts a number of automated processes for you:

Incident Summary

Aptible AI will automatically generate a summary of the Incident, and update it every few minutes while the Incident is active. This summary is available in Slack and in the Dashboard.

Time-to-Resolution

Aptible AI will measure the time is took to resolve the Incident.

Participants

Aptible AI keeps track of the members of your team who participated in resolving the Incident.

Conversation History

Aptible AI keeps a record of the entire conversation history of the Incident, including automated alerts, AI integration and tool calls, and responses made by Aptible AI and your team.

Tools and References

Any documentation, code, previous chat conversations, metrics, dashboards, and any other links referenced by your team or Aptible AI are tracked and available for reporting.

Closing an Incident

When your Incident is resolved, you can close it in an existing chat thread by saying:

@aptiblebot close incident

Incidents in the Dashboard

Every time an Incident is started, it is tracked in the dashboard under the Incidents tab:

Automated Incident summaries, including time-to-resolution and participants, are available for each Incident:

You can also see the entire conversation history for each Incident, including the tools and references used:

Incident data is used to generate the Insights dashboard.