Security & Privacy
For over 10 years, Aptible has maintained the secure and compliant hosting platform favored by digital health startups. The startups and scaleups that use Aptible’s hosting platform do so due to Aptible’s significant investment in security and compliance.
All proprietary aspects of Aptible AI are hosted within this secure developer platform. The platform is audited and complies with HITRUST, SOC 2 Type 2, and PCI DSS Level 2.
You can learn more about Aptible’s investment in security, privacy, and compliance in our Trust Center.
Security & Privacy FAQ
Where is Aptible AI hosted?
Where is Aptible AI hosted?
Aptible AI is hosted within our secure developer platform.
Does Aptible AI have access to my Slack Direct Messages or private channels?
Does Aptible AI have access to my Slack Direct Messages or private channels?
Aptiblebot has access to the DMs and Private Channels of the user that
installed the integration but we’ll never access this data, train on or
index it, or leverage it to answer questions.
Which LLM do you use? Does it train on my data?
Which LLM do you use? Does it train on my data?
We use GPT-4o via the OpenAI API Platform. OpenAI’s API Platform does not store your prompts or train on your data. You can review the related policy on OpenAI’s website.
We may add other models in the future.
Are you training your own model on my data?
Are you training your own model on my data?
We will never use your data to train any model other than a private model dedicated to you and no other customers.
What data do you store?
What data do you store?
Data stored from Training Integrations is stored in a database hosted in Aptible’s hosting platform.
In order to debug and improve Aptibe AI, we do store some data about your usage of the product, including:
- The questions your team asks it
- The intermediate research steps
- The response it generates
- Whether your devs ranked the response as helpful
What third parties have access to my data?
What third parties have access to my data?
- AWS. Aptible’s hosting platform is itself is hosted on AWS.