Interacting with Aptible AI

You interact with Aptible AI by adding @aptiblebot to your Slack or Teams account and then adding it to the channels in which you discuss and respond to incidents.

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Asking Questions

To start interacting with Aptible AI, ask it a question:

@aptiblebot what should I do about the error “one or more syncs failed”?

@aptiblebot do we have any runbooks for setting up a new database?

@aptiblebot is host app-1 in the production environment healthy?

You can also tag @aptiblebot in an existing thread started by a teammate or an automated alert:

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How Aptible AI Generates Responses

When it receives a question, Aptible AI will decide which integrations to use and then call them one by one. After each integration call, the AI will decide if it has enough information to provide an answer, or if it needs to call more integrations.

When Aptible AI is ready to give you an answer it will respond in the thread where you asked the question. Within that thread you can ask Aptible AI follow-up questions, and it will answer based on the entire context of that conversation.

We keep a record of the AI’s decision making process for every Thread and Incident, so you can see exactly how answers were generated in the Aptible AI dashboard:

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Starting an Incident

To track an Incident in Aptible AI, tell @aptiblebot in a new or existing chat thread to start an incident by saying something like:

@aptiblebot start an incident

You can learn more about Incidents here, but tracking Incidents in Aptible AI will track the tools and references used, the time it took to fix the Incident, and the root causes.

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Slash Commands

Rather than asking @aptiblebot a natural language question, you can call integrations (including custom tools) directly using slash commands. To see a list of the available slash commands for you to use, type:

/aptiblebot help

This will show you a list of available commands and how to use them. For example if you have a Notion integration installed, you can search your Notion workspace by typing:

/aptiblebot search_notion <your search query>

Search results will be returned to you in the Slack thread directly. Using slash commands can be a faster way to call a specific integration or tool if you know exactly what you’re looking for.